FAQ

Yes. We open our doors every Saturday to allow you to pick up your order. If this day does not suit you, contact us to make an appointment.
We ship several dozen trucks a week. We are able to offer you advantageous rates for larger orders.
THREE DIFFERENT WAYS TO SHIP YOUR ORDER ARE OFFERED:
  1. Via UPS, directly from the site. This is the simplest and most affordable mode of door-to-door transport.
  2. Via Expedibus. The fastest and cheapest way to ship large items. Your order will be shipped by bus and delivered to the nearest point of service. The clerk will call you to notify you that your order has arrived so that you can go and retrieve it.
  3. Via LTL. Depending on the size of your order, it is often less expensive to collect everything on a pallet and ship it all by truck. Contact us for a price.
Shipping is made within 24 to 48 hours of order. If a longer time is required, we will contact you to notify you.
Depending on the method of transportation chosen, we will send you the carrier's tracking number. If you did not receive it, you should receive your order within 24 hours.
Yes. Although our main market is in Canada, we regularly ship merchandise to the United States and Mexico.
We accept Visa and MasterCard payments on our website. Is it safe to leave my personal and banking information? Yes. Payment is made via the PayPal terminal. This software is recognized worldwide and has proven itself in terms of the efficiency and security of personal and banking data. For our part, we will keep your contact information for future orders.
If you have any questions about this payment software, please visit their website. 
We want you to be completely satisfied with your purchases. We will exchange one product for another, free of charge, when you bring it back to us. The condition of the product must be perfect and the packaging intact.
Depending on the product selected, check the warranty if applicable in the warranties tab.
The warranties require that the product be returned at your expense to the manufacturer. However, we offer you the possibility to bring it back to us so that we exchange it and settle the warranty with the manufacturer.